Privacy Policy
GlowSlim Clinic is committed to safeguarding the privacy of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you confirm that you have read and understood this Privacy Policy.
1. Who We Are
GlowSlim Clinic provides weight management services, including online consultations and prescription weight loss medications. We operate in partnership with UK-registered prescribers and a General Pharmaceutical Council (GPhC)-registered UK pharmacy.
GlowSlim Clinic is the data controller for the personal information you provide to us. This means we are responsible for deciding how your information is used and ensuring it is handled lawfully.
You can contact us at:
Email: info@glowslimclinic.co.uk
2. Information We Collect
To provide our services, we may collect the following types of personal information:
Personal details
• Name, date of birth, gender, home address, phone number, and email address
Medical information
• Information provided in consultation forms including weight, height, BMI, medical history, current medications, allergies, and relevant lifestyle details
• Follow-up information submitted through questionnaires or email
Order and payment information
• Order history, payment confirmation, and billing details
• We do not store your full card details; these are processed securely by our payment provider
Technical information
• Your IP address, browser type, device information, and usage data collected through cookies and similar technologies
3. How We Use Your Information
We process your personal data only where we have a lawful basis to do so, such as providing healthcare services, fulfilling a contract, or meeting legal obligations. Specifically, we use your data to:
• Review consultation forms to assess suitability for treatment
• Enable prescribers to make safe clinical decisions
• Process your orders and arrange secure delivery
• Communicate with you about your order, including prescription approvals, dispatch updates, and follow-up reviews
• Respond to queries, complaints, or feedback
• Comply with UK legal and regulatory requirements for healthcare providers
• Analyse anonymised website data to improve our services and marketing activities
4. Sharing Your Information
We only share your data with trusted third parties where it is necessary for providing our services. These include:
• UK-registered prescribers who review your consultation and prescribe your treatment
• Our UK-based pharmacy partner for dispensing and dispatching medication
• Secure payment providers to process transactions
• Courier services for tracked delivery of your medication
• IT and website providers who help us operate our systems securely
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, regulatory, or reporting requirements.
• Medical records are typically retained for a minimum of eight years in line with UK healthcare standards.
• Order and financial data are retained for at least six years for tax and accounting purposes.
• Marketing information is retained until you withdraw consent.
When your data is no longer required, it will be securely deleted or anonymised.
6. Security of Your Data
GlowSlim Clinic takes data protection seriously. We use a combination of technical and organisational measures to keep your information safe, including:
• Secure encryption of data in transit and at rest
• Restricted access to personal data, limited to authorised staff and healthcare professionals
• Secure storage systems with regular backups
• Regular reviews of security practices in line with GDPR requirements
7. Your Rights
Under data protection law, you have the following rights:
• Right of access – to request a copy of the information we hold about you
• Right to rectification – to correct inaccurate or incomplete information
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restrict processing – to request we limit how your data is used
• Right to data portability – to receive your information in a machine-readable format
• Right to object – to object to processing for direct marketing or certain other purposes
• Right to withdraw consent – to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@glowslimclinic.co.uk. We will respond within one month as required by law.
If you are not satisfied with how we handle your request, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk.
8. Cookies
Our website may use cookies to improve your browsing experience and collect anonymous usage data. Cookies help us understand how visitors use the site and allow us to provide relevant content and advertising.
You can accept or decline cookies when you first visit our site, and you can adjust your preferences at any time in your browser settings. For more information, please see our Cookie Policy.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. The updated version will always be published on our website, with the latest revision date shown at the top of the page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
GlowSlim Clinic
Email: info@glowslimclinic.co.uk
If you remain unhappy, you also have the right to raise a concern with the ICO, the UK’s supervisory authority for data protection.